FAQ

All guests must be 18 years of age or older to check into the hotel. Minors must be accompanied by adults at all times.

ID is required upon check-in. Please be sure to have proper form of identification such as a valid passport or driver’s license.

• Once the reservation is made you will be billed 100% of the rate. Charges will be made any time after reservation is performed. This charge will be made manually to the credit card provided.
• Any customer who does not arrive for their stay will be marked as “NO SHOW”. He/she will not be entitled to a refund.

• If you cancel 7 days BEFORE the check-in date you will be entitled to a 100% refund.
• If you cancel WITHIN 7 days or do not arrive to your stay, you will not be entitled to any refund.
• If you change the date within 7 days of arrival you will still not be entitled to any refund. You will have the option to change the date. You will be allowed only one change of date. Prices vary according to season. The client will have to pay the price difference according to the date chosen.
• Reservations labeled as non-refundable/non-cancellable incur in a fee equal to full deposit regardless the date in which the cancellation is requested.
• No refunds will be given if you decide to make a last-minute change. If for any reason the client does not pay the balance due, the reservation will be cancelled immediately.
• No money will be refunded once the client has checked in, regardless of the reason. No exceptions will be made.
• We reserve the right of admission.

• Check In: 4:00pm on. Check-out is at 11:00am.
• At the time of check in the client must show identification and credit card provided in the reservation.
• Requestind early check in and late checkout is subject to availability. The client must contact the frontdesk.
• After 11:00am you will be billed $30.00 per hour until 3:00pm.
• After 3:00pm you will be billed for the full day.
• Only customers who provide a credit card will be allowed to open accounts in our restaurant. They must sign all receipts provided by our employees for open accounts.
• Prior to check out the customer will be notified of any outstanding balances. Any outstanding balances will be automatically billed to the credit card provided at the time of booking.

We accept Visa, Master Card and cash.

Gift certificates are available. Original gift certificate must be presented at check in. No photocopies or pictures will be allowed, must follow all hotel policies.

• The cost per lost key is $30.00. The charge for lost TV and A/C control is $50.00.
• All rooms are inventoried and delivered clean. All damaged, vandalized or missing linens (towels, fitted, pillow, sheets, pillowcases, or other room items) will be charged a $10.00 charge. Comforters will be charged $30.00. Incidental charges will be billed manually to the credit card provided if necessary.
• Any late check-out will be charged $30.00 per hour. If you exceed 3:00pm you will be billed the full rate.
• Late check out requests are subject to availability. Guest must contact the front desk. After 11:00am you will be billed $30.00 per hour until 3:00pm. After 3:00pm you will be billed for the full day.
• Room changes may have an additional cost.

We have refrigerators in the rooms. The entry of coolers is prohibited.

• Rates are based on single and double occupancy. There will be an additional charge of $35 USD per person, per night, for the third and fourth person in the rooms.
• Maximum occupancy is 2 guests on all rooms.

Security cameras have been installed to ensure the safety of tenants, monitor the activities of tenants and employees. They have been placed in public areas. No cameras have been placed in guest rooms, public restrooms, guest room bathrooms, and/or guest room balconies. These cameras have the facility to focus, wide field of view, record for 24 hours 7 days a week. Estancia La Jamaca Inc. assumes responsibility for the conservation and control of access and disposition of the recorded material.

• Pool hours are from 10:00am-10:00pm.
• Towels for the use of the pool must be requested at the front desk.
• We do not have lifeguards; swimming is at your own risk.
• Use of the pool outside of the established hours is prohibited. If you do so, you will be notified and asked to leave the facilities without the right to a refund.
• Use of the pool is for registered guests only. You must shower before entering the pool. Eating inside the pool is not allowed. Glass is not allowed inside the pool. Children are not allowed to run around the pool, in hallways or stairs. No hand games or pushing and shoving threats are allowed around the pool. Under no circumstances are children allowed alone in the pool without adult supervision.

• Room service during your stay will be provided any time after 9:00am. Your bed will be picked up as long as there are no items on the bed, trash will be thrown away and towels will be replaced if you place them on the floor as per our green hotel policy.
• Real candles, stoves and any type of fire generating devices are not allowed inside the room.

Parking is free and limited. If parking is not available on the premises, you may park in the vicinity of the facility. We are not responsible for lost items inside the car and damage to your car.

Only ADA-compliant service animals are welcome. The hotel must be notified at the time of booking.  If we identify a pet in your room that has not been registered, your credit card will be billed fifty dollars per day.

The use of personal loudspeakers is prohibited. Please be considerate of other guests and keep your tone of voice moderate both day and night. This way we can all enjoy a pleasant stay!

Guests will be charged a 5% resort fee, per night, that includes: self-parking; in-room coffee; in-room bottled water; credit card services, housekeeping services when requested.  

Only customers who provide a credit card will be allowed to open accounts in our restaurant. They must sign all receipts provided by our employees for open accounts.

Prior to check out the customer will be notified of any outstanding balances. If there are any outstanding balances, the credit card provided at the time of reservation will be automatically billed.

• The cost per lost key is $30.00. The cost for lost TV and A/C control is $50.00.
• All rooms are inventoried and delivered clean. All damaged, vandalized or missing linens (towels, fitted, pillow, sheets, pillowcases, or other room items) will be charged a $10.00 charge. Comforters will be charged $30.00. Incidental charges will be billed manually to the credit card provided if necessary.
• Please protect property. Damage to property will be billed to the customer according to the damage incurred to the credit card provided at the time of booking.
• Estancia La Jamaca Inc. is not responsible for items or money lost on the property.

• Please ask at the entrance for designated smoking areas.
• No smoking in the rooms.
• Smoking in the rooms is subject to a charge of one hundred and fifty dollars.

Rental cars are recommended. We do not offer airport transfers or shuttles.

• We have implemented sanitization protocols committed to your safety, health and well-being. We will be regularly sanitizing chairs, tables, furniture, tops and anything else that comes in contact with people.
• We have placed our furniture guaranteed 6 feet of social distancing.
• We have set up hand sanitizer stations for your convenience.
• We have posted signage throughout the property to raise awareness of mask use, social distancing and hand washing.

• For boat tours please access www.gotoparguera.com We do not offer at this moment boat tours.

Bar: The Pineapplebar

Open daily from 3:00pm

Restaurant: El Patio de La Jamaca

• Monday 5:00-9:00pm
• Tuesday: Closed
• Wednesday: Closed
• Thursday: 5:00pm-9:00pm
• Friday: 5:00pm-10:00pm
• Saturdays: Brunch: 8-12pm Dinner:12-10pm
• Saturdays: Brunch: 8-12pm Dinner:12-9pm

• La Jamaca is an eco-lodge. We recycle plastic and aluminum. Please deposit in the appropriate blue bins.
• It is recommended that all air units be maintained at 72 degrees.
• Air conditioning units and lights will be turned off while you are not using the room.
• Please use your judgment in the use of electricity in the room by turning off lights when they are not needed and also use your judgment when using the high energy consuming irons and hair dryers.

• Estancia La Jamaca Inc. assumes no responsibility for lost, misplaced, stolen or damaged valuables or belongings. If you discover that you have left something of value for yourself, please call us immediately at 787-899-6162 and we will attempt to help you locate your lost item.
• Estancia La Jamaca Inc. is not responsible for any item left by a guest. However, any items, with the exception of perishable items, left behind by our guests and found after check-out by housekeeping will be picked up, checked out and stored in a safe place for the owner to pick up for up to 30 days. A reasonable effort will be made to notify the guest that an item has been found. Perishable items, undergarments and miscellaneous toiletries will be discarded.
• We will be happy to return your lost item(s) to you via the United States Postal Service. Your credit card will be charged for packaging and postage plus a $10.00 handling fee. A separate receipt will be mailed to you. Estancia La Jamaca Inc. is not responsible for any items lost or misdirected during shipment by the United States Postal Service.
• Lost and found items are held for 30 days while we attempt to contact the guest. If we are unable to contact the guest during the fourteen 30-day waiting period, unclaimed items are discarded or disposed of as appropriate.

• We are prepared with a generator in case of power outage.
• We are prepared with water tant reservoirs in case of water outage.

We welcome visitors. They must be accompanied by a registered guest. Visitors may use or stay in the rooms, pool, Las Tinas Spa for an additional fee.

• No parties, personal speakers or unnecessary loud talking to registered guests is permitted. Be respectful and empathetic to other guests on the property. Only private parties or pre-arranged events are allowed on the property.
• Estancia La Jamaca Inc. enforces a No Room Party Policy to ensure that we can protect the hotel and our guests at all times. Parties, loud disturbances and/or disturbing noises are not permitted or tolerated in these facilities. In case of disturbances, a polite request will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund.

• In case of emergency please immediately call 911.
• The hotel is fully equipped with smoke detectors and emergency evacuation plans on each room door. Please review this important information on the door of your room.

Privacy Policy

Last updated: April 19, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to La Jamaca Hotel & Restaurante, Rd 304 Reparto Laborde Colinas La Parguera Lajas P.R. 00667.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Puerto Rico

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to La Jamaca Hotel & Restaurante, accessible from http://www.lajamacapr.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@lajamacapr.com